Refund policy

Refund & Return Policy

30-day returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible, your item must be:

  • Unused and in the same condition you received it

  • In its original packaging

  • With proof of purchase (order number or receipt)

How to start a return

To start a return, contact us at support@urbanshikhar.com with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return (and photos if damaged/incorrect)

Please do not send items back without contacting us first. Once your return is approved, we’ll email you return instructions.

Return shipping (we cover it)

If your return is approved, we will provide a prepaid return shipping label at no cost to you.
There are no restocking fees.

Damages, defects, and wrong items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong item, email us at support@urbanshikhar.com as soon as possible with photos so we can make it right.

Non-returnable items

We do not accept returns on:

  • Gift cards

  • Items marked Final Sale (if applicable)

If you have questions about whether your item qualifies, contact us before starting a return.

Exchanges

We don’t offer direct exchanges at this time. The fastest way to get what you want is to return your item and place a new order once your return is approved.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@urbanshikhar.com.