Contact US

We’re here to help 👋
Have a question about an order, a product, or anything else? Send us a message and we’ll get back to you as soon as possible.

Email Support

📩 support@urbanshikhar.com
Typical response time: within 24 hours (Mon–Fri)

Quick Help (before you message us)

If you’re contacting us about an order, please include:

• Order number (example: #1234)

• Email used at checkout

• A quick summary of the issue

This helps us resolve your request faster.

Common Topics

Order Status / Tracking
If your order has shipped, you’ll receive a tracking email. If you can’t find it, email us, and we’ll help.

Returns & Refunds
Please check our Return Policy page for eligibility and instructions. If you’re unsure, contact us, and we’ll guide you.

Product Questions
Not sure which toy is best for your child’s age? Message us—happy to recommend!